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No, all the information we gather is publicly available data and we do not take requests to remove companies from our database. Companies with low scores can reduce scores through remediation or request support for incorrect results.
Sometimes, when companies are unhappy with their scores, we receive requests to stop showing their customers their information. All the information we gather is publicly available data and we do not take requests to remove companies from our database.
If you do not feel that your score is reflective of your cybersecurity posture, you can review the results that we have returned. There are 4 typical actions you can take once you have reviewed this information:
- Inform your customer that the results are valid but otherwise mitigated
- Inform your customer that the results are valid but within your risk tolerance
- Take remediating action on the results provided to decrease your score
- In the unlikely event that there are incorrect results, you can email us here.
Our customers work with us because they understand the value of our threat score. Your score may be high because the threat to your company is high, even though your attack surface looks well protected. You can read more about both of these here. This can enable a positive discussion with your clients about additional security measures you have in place. If you would like to talk to us about how to discuss your score you can email us at support@orpheus-cyber.com.